Policies

Welcome

Orders are shipping about 1-3 weeks from purchase. Rush orders are available, please contact us for rates. 

Your order will ship USPS Frist Class which usually takes between 2-6 business days to arrive within the US and 2-6 weeks outside the United States once the order ships. Currently the production time is approximately 2 weeks until your order ships. 

Please note that California residents are charged 7.75% sales tax.

All jewelry is stamped on the inside or back with a Monkeys Always Look maker's mark along with the appropriate metal classification (i.e. 14k, .925). Pictured example... http://bit.ly/markersmark

Thanks for stopping by our policies page! Please read them to ensure the best possible experience with your purchase.


Any questions? Feel free to contact us. :)

Payment

We accept Paypal and Credit Cards directly though our secure website.

Shipping

We package all items very careful to prevent damage but we are not responsible for any damages or lost items during shipment. Packages are not insured without prior request. If you are concerned about your package getting lost, stolen or damaged during shipment we strongly suggest that you insure your purchase. Please contact us for rates.

You are responsible for providing the correct shipping address. Any errors made in providing the address are the responsibility of the customer.

Domestic shipping (within the United States)
All packages are shipped USPS First Class with tracking and delivery confirmation. The delivery time for USPS First Class is 2-6 business days (this does not include the production time which is listed at the top of the page). Packages are not insured. If you wish to have your package insured please contact us and we will adjust the rates accordingly.

International Buyers
Orders are shipped USPS International First Class, WITHOUT tracking and are not insured. Please take note that we are not responsible for any duties, taxes or customs fees, they are the sole responsibility of the buyer. If you would like to purchase a tracking number or insure the package please contact us before purchasing. It is against the law and we do not mark the international customs forms as "gift".

Approximate Shipping Timeframe
USPS Domestic First Class: 2 - 6 days, full tracking
USPS Domestic Priority Mail: 2 - 3 days, full trackingUSPS

Domestic Express Mail: 1 - 2 days, full tracking
USPS International First Class: 4 - 6 weeks, NO tracking
USPS International Priority Mail: 2 - 3 weeks, NO tracking
USPS International Express Mail: 1 - 2 weeks, full tracking
Fedex International Mail: 3-5 days full tracking

Refunds and Exchanges

We want you to be 100% happy with your purchase. Please contact us if you aren't 100% satisfied with your item(s). It is very important to us that our customers love what they purchased. You happy = us happy. We do accept returns on non custom items. We do not accept returns on custom / personalized items. But please contact us if you have ordered a custom or personalized item and are not satisfied with it so we can figure out a mutually agreeable solution! We are easy (and fun!) to deal with and we know we can work something out. 

Rush fees are not refundable. 

We try to describe our items to the best of our ability and will photograph their charms as well as their flaws (if any) but remember that all our items are handmade by me and will of course show signs of such. That's why you are here right!

If you do want to return the non-custom item you are responsible for the return shipping and a restocking fee of 20%. Rush fees are not refundable. 

Jewelry Purchases and Returns
Please make sure that you order the correct ring size. Ring sizers are available in the shop here.

Sizing and Resizing rings
In general we can resize a ring 1/4 to 1/2 of a size up or down without having to cut or re-solder the ring. If I can do this there is no charge for resizing the ring but you are responsible for the shipping both ways.

If the ring must be resize more then a full size smaller or larger the cost to do so will depend on the intricacy and complexity of the work needed to be done to get the correct size. In general this fee is $25-$60 to do so, which can exceed the cost of the original purchase. Please keep this in mind when ordering and if you have any questions about sizing I'm happy to help. I do not suggest that you "guess" what size ring is needed unless you are comfortable with paying the $25-$60 resizing fee if you need the ring resized.

Additional Policies and FAQs

Unless otherwise requested all custom work may be photographed and used as examples.